This is the delivery page rather than the research page. Three real Med Spa situations the agent has to handle, the four-phase timeline from kickoff to live traffic, and the three numbers we commit to: 10 use cases mapped, $1,500–$4,800/mo savings range and 21-day implementation.
Three situations this has to handle
The 10pm Instagram inquiry — 10:14pm Thursday. A prospect saw your med-spa's Instagram ad about lip filler and clicked through to your site. The chat agent picks up immediately, answers her three questions (price range, downtime, who the injector is), and offers to book a free consult on Saturday morning. She books. Saturday morning she walks in already pre-qualified, has done her intake paperwork on Friday, and books a $1,200 lip-filler treatment on the spot. The consult coordinator who would have been the bottleneck on Thursday night was at home with her kids.
The membership renewal month — Your med spa has 380 active monthly members. In any given month, about 30 of them are coming up for renewal. In the old workflow, your coordinator might have called 8 of them. The outbound agent calls all 30 over two weeks, retains 27, and upgrades 4 to the higher tier. Monthly recurring revenue from that cohort climbs by a meaningful percentage that month and compounds going forward.
The Botox 12-week cycle — Twelve weeks ago, 60 clients got Botox. Without the agent, maybe 25 of them would have booked their next injection within the 16-week window — the rest would have drifted or gone elsewhere. The agent sends a personalized SMS at week 12 to each of the 60, offering to book the next injection at the same date and provider as last time. Forty book. That's 15 incremental treatments that would have been lost to drift, at an average ticket of $650 — a single re-injection campaign worth nearly $10K of recaptured revenue.
The four phases
Week 1 — Discovery + scope. Map your booking software, intake flow, membership program, clinical protocols, and the consult-coordinator's playbook.
Weeks 2–3 — Build voice + chat agents for consult booking. Wire intake automation. Pilot internally; coordinator and lead injector roleplay 30+ inquiries.
Week 4 — Live pilot on overflow + after-hours. Coordinator listens daily, tunes rules. Onboard membership renewal outbound and re-injection cycle reminders.
Months 2–3 — Full rollout. Add package-upsell outbound, the procedural-question chat, and the internal provider-side chat agent. Weekly KPI review.
What the med spa consult coordinator opens with
"Hi, I'm interested in getting Botox for the first time. What does it cost and when can I come in?" That is the first line, and it is deliberately a question rather than a greeting — the fastest way to find out whether this is an emergency or a price enquiry is to ask.
The three KPIs we commit to
10 use cases mapped
$1,500–$4,800/mo savings range
21-day implementation
Related trades we build for
Operators in dental, fitness and law firm run a similar build, because the failure pattern is the same even when the vocabulary is not.