Order, refund, and where-is-my-order tickets resolved in under 30 seconds. We build the voice and chat agent end to end for e-commerce brands — your scripts, your pricing rules, your booking flow — and wire it into the system your jobs already live in. Live in 21 business days.
WISMO tickets are eating your margin and your team's morale.
60-70% of your support volume is 'where is my order?' — questions a customer could answer themselves if your tracking page worked. Your CX team is burning out on tier-1 questions while real escalations sit in the queue. Refund rate is creeping because the size-chart question isn't getting answered in the cart. Klaviyo flows convert, but pre-purchase questions die in a chat widget that nobody answers after 6pm.
What we build for e-commerce brands
Pre-purchase chat agent in the cart — Answers sizing, fit, shipping, returns, and discount-code questions in the cart with full SKU + policy context. Recovers carts that would otherwise abandon and lifts AOV on bundle/upsell suggestions.
Shopify / Gorgias / Klaviyo native order agent — Resolves WISMO, processes returns + exchanges + refunds against your policy, and triggers the right Klaviyo flow — without a CX agent touching the ticket. Slashes tier-1 ticket volume 60-80%.
Multi-language voice + chat 24/7 — EN/ES/FR/DE/PT baseline. International shoppers get same-language answers at 3am, your overnight ticket queue empties itself, and your CSAT in non-English markets stops being the bottom of your dashboard.
The three failure points in e-commerce
WISMO is the most expensive ticket type per resolved minute. The agent looks up tracking, tells the customer, closes the ticket — no human time spent.
Refund/exchange friction shows up in lifetime value. The agent runs your return policy, issues the label, updates Shopify — done in 90 seconds.
Pre-purchase questions from chat at 2am are real revenue. The agent answers them with product knowledge from your catalog.
The arithmetic
A 9-figure DTC apparel brand handles 60-80% tier-1 tickets (size, shipping, returns, sizing). A trained support agent resolves the same questions instantly, dropping ticket volume to human team by 50-70% in 60 days while CSAT holds at 4.5+/5. Net effect: shrink the seasonal CX hire from 12 heads to 4-5. At fully-loaded CX cost of $4K/mo each, that's $30K+/mo saved on a $1,997/mo agent.
Does it integrate with Shopify / WooCommerce / BigCommerce?
Yes. Order lookup, refund initiation, and exchange creation work natively on all three.
Will it handle returns end-to-end?
Yes — generates the label via ShipStation/Shippo, sends to the customer, updates the order status, refunds on receipt.
What about Klaviyo / Gorgias / Zendesk integration?
Klaviyo for triggered flows, Gorgias and Zendesk for ticket creation/updates. All native.