Every after-hours call becomes a booked dispatch — even Sundays at 2am. We build the voice and chat agent end to end for HVAC companies — your scripts, your pricing rules, your booking flow — and wire it into the system your jobs already live in. Live in 21 business days.
Sunday at 2pm in July. The AC dies. Your phone rings — and rings.
Every after-hours call you miss is a competitor's truck in your customer's driveway tomorrow morning. The on-call tech can't answer because he's already in someone's attic. The answering service flubbed the address last week and you ate a $400 truck-roll. Your CSR is on PTO. Storm season is in three weeks.
What we build for HVAC companies
After-hours emergency triage agent — Picks up in under three rings, classifies emergency vs routine on your pricing logic, books the dispatch with your trip-fee disclosure, and texts the on-call tech the address + customer history before the truck rolls.
ServiceTitan / Housecall Pro / Jobber dispatch sync — Live tech availability lookup against the actual schedule — no double-booking, no calling back to confirm, no manual ticket creation. The job is in the system before you hang up.
Storm-surge auto-scaling — When call volume spikes 10x during a heat event or freeze, the agent absorbs it without a single missed call. Your CSRs handle the white-glove customers; the agent absorbs the surge.
The three failure points in HVAC
Your phone rings at 11pm with a no-AC family. They call your competitor before morning.
Storm Monday hits and your CSR can't keep up — three calls deep, hold times spike, leads bail.
Your tech is on a roof. Your owner is in a meeting. The phone rings. The job goes to someone else.
The arithmetic
Take an HVAC company running 14 trucks. They miss ~22 after-hours emergency calls a week. At an $850 average ticket and a 45% close rate, that's ~$8,400/wk in jobs going to voicemail. A trained voice agent catches 70-85% of those — net recovery $5,000-7,000/wk on a $1,997/mo plan. The build pays for itself in week one.
Will the agent know our pricing and dispatch rules?
Yes. We train on your existing scripts, your trip-fee structure, your tech availability windows, and your service-area rules. The agent quotes the same way your best CSR does.
Does it integrate with ServiceTitan / Housecall Pro / Jobber?
All three, plus FieldEdge and a few others. We wire scheduling, customer lookup, and dispatch creation natively.
What happens during peak storm weeks?
Voice agents scale instantly. There is no 'CSR is overwhelmed' state. The agent can take 50 calls at once if it has to.