Patient intake handled in two rings, insurance verified, visit scheduled — 24/7. We build the voice and chat agent end to end for practices — your scripts, your pricing rules, your booking flow — and wire it into the system your jobs already live in. Live in 21 business days.
Your front desk is drowning. Patients hang up. Stars drop. Repeat.
Average call wait is six minutes. The voicemail box fills by 2pm. New-patient inquiries drop off the funnel because nobody calls back the same day. Your insurance verification team is two FTE behind, and nobody's caught up since flu season. Meanwhile your Yelp reviews are about the phones.
What we build for practices
Patient intake + insurance verification agent — Answers in two rings, verifies eligibility against the payor in real time, captures intake forms over SMS before the visit, and routes urgent symptoms to a human under the rules YOU control. BAA signed before any PHI flows.
Athena / eClinicalWorks / Epic open-API booking — Books straight into the right provider's panel based on payor mix, location, and acuity. No staff transcription, no double-booking, no follow-up calls to confirm.
Recall + no-show recovery cadence — Auto-runs the 24h confirm + 2h reminder + same-day rebook flow over voice + SMS. No-show rate drops 30-50% in the first 60 days for most clinics.
The three failure points in healthcare
Every call to voicemail is a patient who books with the practice down the street.
Your front desk spends two hours a day on hold with insurers — work that an agent can do in the background, in parallel, all night.
No-shows have one cause: friction between booking and visit. Agents close that loop with reminders + pre-visit forms.
The arithmetic
A multi-location primary-care group on a typical day fields 80-120 patient calls. Average wait time climbs past 3 minutes during peak. Every minute of wait costs ~12% in new-patient capture. A trained intake agent drops wait to under 30 seconds and lifts capture 20-30% — without adding a front-desk FTE. At ~$2,400 lifetime value per new patient, the agent pays for itself inside the first 90 days.
Do you sign a BAA?
Yes. We sign a BAA per healthcare customer before any PHI flows. We are not a Covered Entity, we are a Business Associate to your practice.
Does the agent know HIPAA?
The agent is trained on minimum-necessary disclosure rules and never reads back PHI to unverified callers. Audit logs are retained per your retention policy.