There is no bench of unnamed engineers here. The founder does discovery, prompt work, integration, and the weekly tuning. Specialists get pulled in by the job — voice design, compliance review, and integration work against systems that need certified partners — and you are told which pieces they touched.
Response times are measured in hours, not tickets. The person who answers your question is the person who wrote the prompt that caused it. The limit is capacity: two builds a month is a real ceiling, and when it is full the honest answer is a waitlist rather than a junior hire.
Agencies and consultancies white-label the build and keep the client relationship. The technical work runs the same way, with your brand on the reporting and your name on the call. Partner terms are on the agency partner and white-label pages rather than negotiated per deal.