Every burst-pipe call answered, the shut-off talked through, the trip fee quoted, the truck dispatched. We build the voice and chat agent end to end for plumbing companies — your scripts, your pricing rules, your booking flow — and wire it into the system your jobs already live in. Published pricing, no platform lock-in.
What plumbing companies are actually losing
You are under a sink with a wrench in one hand and a bucket in the other. The phone rings. You will call them back, and by then the job belongs to whoever answered first.
A kitchen filling with water and a call about replacing a heater in March arrive on the same number, sounding the same in a voicemail queue. Sorted by hand at the end of the day, the flood waits behind the quote.
Your trip charge, whether it credits against the repair, and what counts as after-hours: three people on your team, three versions of the answer, and an argument at the door later.
The three failure points in plumbing
You are under a sink with a wrench in one hand and a bucket in the other. The phone rings. You will call them back, and by then the job belongs to whoever answered first.
A kitchen filling with water and a call about replacing a heater in March arrive on the same number, sounding the same in a voicemail queue. Sorted by hand at the end of the day, the flood waits behind the quote.
Your trip charge, whether it credits against the repair, and what counts as after-hours: three people on your team, three versions of the answer, and an argument at the door later.
Does it work with our dispatch software?
ServiceTitan and Housecall Pro both cover plumbing in our integration catalog, so customer lookup, job creation and scheduling run against them directly. If you dispatch out of something else, we confirm what that system will let us read and write on the scoping call, before it appears in a proposal.
Will it tell a caller to shut the water off?
For an active leak that is the first thing it does: locate the valve, turn it clockwise, confirm the water stopped. It reads the script you approve and goes no further than stopping the flow, because what your tech walks into is different once the water is off.
How does it price emergency versus scheduled work?
It quotes your published trip fee and your after-hours rate exactly as written, says whether the fee credits against the repair, and never estimates the repair itself over the phone. The caller hears the same number at 2am that they would have heard from your best CSR at 2pm.