An AI receptionist built for hospitality operators.
Front-desk overflow handled in your brand voice — bookings, concierge, the whole loop. We build the voice and chat agent end to end for hospitality operators — your scripts, your pricing rules, your booking flow — and wire it into the system your jobs already live in. Live in 21 business days.
The phone rings during the dinner rush. Nobody catches it.
Walk-ins are stacking, the host is in the weeds, the bartender is ringing in tabs, and the phone is on its fourth ring. That's a covered table for Saturday at 7 — gone. OTA fees are eating 15-20% of your room revenue but direct bookings drop because nobody answers the phone with your brand voice. Concierge questions from in-house guests interrupt the front desk every six minutes.
What we build for hospitality operators
Reservation + waitlist agent — Picks up when the host is in the weeds. Books reservations into SevenRooms / Resy / OpenTable / Tock, manages the waitlist, sends 'your table is up' SMS, and protects you from no-shows with deposit logic on prime times.
Direct-booking + concierge agent for hotels — Answers in your brand tone, handles parking + breakfast + check-in + amenity questions, and converts looker-callers into direct bookings via your PMS — pulling revenue back from OTAs at the moment of decision.
Multi-language guest comms — EN/ES/FR/PT baseline with on-brand voice cloning. International guests get same-language answers, your front desk stops translating, and your TripAdvisor reviews about communication start improving.
The three failure points in hospitality
Peak hours leave guests on hold. Holds turn into hangups. Hangups turn into one-star reviews. The agent answers every call instantly.
Night audit shouldn't be a single staff member juggling check-in and concierge. The agent handles both, escalates only when needed.
Reservation calls deserve undivided attention. The agent takes them in parallel while your staff focus on the guests in front of them.
The arithmetic
A boutique 80-room property in Miami Beach pays 15-25% on every OTA booking (Expedia, Booking.com) and misses ~30% of direct-booking calls outside check-in/check-out windows. A 24/7 reservation + concierge agent recovers those direct bookings — at an average $280 ADR and 35-50 recovered nights/mo, that's $9-14K/mo in OTA commissions clawed back. Plus 12-18 hours/wk of front-desk after-call work, gone.
Does it integrate with our PMS (Mews, Cloudbeds, OPERA)?
Yes. Reservation creation, room availability, and guest profile updates work natively on the major PMS systems.
Will it match our brand voice?
Yes. We tune voice prosody, vocabulary, and even pronunciation of menu items or local landmarks to match your property.
Can it handle reservations for the restaurant separately?
Yes. Multi-skill agents — one phone number, two specializations (lodging + dining), routed by the agent itself.