This is the delivery page rather than the research page. Three real electrical situations the agent has to handle, the four-phase timeline from kickoff to live traffic, and the three numbers we commit to: 10 use cases mapped, $1,600–$5,000/mo savings range and 21-day implementation.
Three situations this has to handle
The burning smell at 9pm — 9:14pm Wednesday. A homeowner smells something hot near the laundry room and calls. The agent picks up calmly, asks the structured questions (visible smoke, breaker tripped repeatedly, can you turn off the breaker for the dryer), confirms there's no immediate fire risk, and walks the homeowner through safely de-energizing the affected circuit until morning. Books a 7am first-stop. The homeowner sleeps easy. Your on-call electrician doesn't get rolled for a non-emergency. The morning visit is a $1,400 outlet-and-conductor replacement instead of a $2,800 emergency call — and the customer is so impressed with the professionalism that they call you back six weeks later for the panel upgrade.
The EV charger quoting week — Tuesday morning. Five EV charger leads from your website. Without the agent, your sales coordinator would have called each one, asked the same five questions, booked five in-home estimates, and your estimator would have shown up to two of them where the panel can't actually support the charger. With the agent in the loop, each lead got a 4-minute qualifying conversation, two were diagnosed as needing a panel upgrade first (so the estimator showed up with a panel quote in hand), and the other three were ready-to-install jobs. Estimator's day was three confirmed jobs instead of five discovery calls.
The Saturday small commercial call — Saturday at 1pm. A restaurant manager calls panicked because the walk-in cooler kicked offline and the breaker won't reset. Your office is closed. The agent picks up, runs the commercial-emergency flow, identifies that the breaker is tripping under load (likely a failing contactor in the cooler not an electrical issue), but dispatches your commercial-certified on-call electrician anyway because food in a walk-in is a clock problem. The tech is there in 40 minutes, confirms the diagnosis, calls the restaurant's refrigeration vendor on the spot, and bills your restaurant client for the emergency call. That client signs your commercial maintenance plan two weeks later.
The four phases
Week 1 — Discovery + scope. Map call types, on-call rotation, your safety-triage playbook, your price book, and integrations.
Weeks 2–3 — Build the voice agent. Load safety triage flows. Wire the photo-based quoting for panels and EV chargers. Pilot internally with a senior CSR and a master electrician.
Week 4 — Live pilot on after-hours + overflow. Recordings reviewed daily. Onboard outbound renewals and reviews automation in parallel.
Months 2–3 — Full rollout. Add permit-coordination automation, estimator-on-call, and sales-coaching modules. Weekly KPI review against shop baseline.
What the electrical dispatcher opens with
"I just plugged in my space heater and the outlet started sparking. Is this dangerous?" That is the first line, and it is deliberately a question rather than a greeting — the fastest way to find out whether this is an emergency or a price enquiry is to ask.
The three KPIs we commit to
10 use cases mapped
$1,600–$5,000/mo savings range
21-day implementation
Related trades we build for
Operators in hvac, plumbing and roofing run a similar build, because the failure pattern is the same even when the vocabulary is not.