This is the delivery page rather than the research page. Three real insurance situations the agent has to handle, the four-phase timeline from kickoff to live traffic, and the three numbers we commit to: 10 use cases mapped, $1,300–$4,800/mo savings range and 21-day implementation.
Three situations this has to handle
The COI Tuesday — Your commercial CSR comes in Tuesday morning to 22 COI requests in the queue from yesterday afternoon. In the old workflow, she spends three hours generating and sending each one. With the AI COI workflow, the agent generated 18 of the 22 overnight from policy data; she reviews and approves each in under a minute, handles the 4 complex ones (additional insured wording variations) personally, and is done with all 22 by 10am. She spends the rest of her day on the renewal calls that need her judgment, which used to fall to the bottom of the list.
The renewal save — A small-business client's GL renewal is coming up with a 14% premium increase. In the old workflow, the renewal letter goes out, the client shops it with two competitors, and you find out two weeks before binding that you're losing the account. With the agent in place, the AI calls 60 days before renewal, surfaces the premium change, captures the client's concern, and schedules a producer call. Producer remarkets to a different carrier, lands at a 5% increase, retains the account. That's a 30%+ commission save on what would have been a lost renewal.
The 11pm car accident — 11:47pm Friday. A client calls because she's just been rear-ended. She's safe at the side of the road but shaken and doesn't know what to do. The agent picks up, walks her through the immediate steps (photos, exchange info, call the police if not already done), takes a structured FNOL (carrier, policy number, location, damage, injuries), files the claim through the carrier portal, and tells her she'll have a claim adjuster within 24 hours. The producer gets a clean summary at 8am Saturday. The client is so impressed by the calm care that she writes a Google review the following week.
The four phases
Week 1 — Discovery + scope. Map your AMS, comparative rater, carrier portals, COI workflow, and integrations.
Weeks 2–3 — Build voice + chat agent for quote intake + COI processing. Wire renewal outbound. Pilot internally; senior CSR roleplays 30+ requests.
Week 4 — Live pilot on overflow + after-hours. CSR lead reviews work daily, tunes rules. Onboard cross-sell outbound and reviews automation.
"Hi, I just bought a new car and I need to add it to my auto policy. Can you help?" That is the first line, and it is deliberately a question rather than a greeting — the fastest way to find out whether this is an emergency or a price enquiry is to ask.
The three KPIs we commit to
10 use cases mapped
$1,300–$4,800/mo savings range
21-day implementation
Related trades we build for
Operators in real estate, law firm and auto repair run a similar build, because the failure pattern is the same even when the vocabulary is not.