Recall reactivation, missed-appointment rebook, treatment plan follow-up. The three AI workflows that pay for themselves in any GP dental practice.
A GP dental practice with 1,200 active patients leaves around 240K of treatment-plan revenue on the table every year. Most of it is recoverable with three workflows: recall reactivation, missed-appointment rebook, and treatment plan follow-up. The numbers we hit, with the baselines Below is a representative 90-day delta from a recent client deployment in this category. The baseline is from the trailing 90 days before deploy, the post numbers are from the 90 days after first traffic. Metric Baseline After 90 days Delta --- --- --- --- Inbound handle rate 47% 94% +47pts Median time to first response 4h 32m 38s -99% Conversion to booked outcome 18% 31% +13pts Cost per resolved interaction $7.10 $1.20 -83% 5-star reviews per month 6 14 +133% Net CSAT (sample of 200) 71 79 +8pts Numbers vary by vertical.
Metric Baseline After 90 days Delta --- --- --- --- Inbound handle rate 47% 94% +47pts Median time to first response 4h 32m 38s -99% Conversion to booked outcome 18% 31% +13pts Cost per resolved interaction $7.10 $1.20 -83% 5-star reviews per month 6 14 +133% Net CSAT (sample of 200) 71 79 +8pts Numbers vary by vertical. Once you get the data pipeline right and the eval gate in place, handle rate jumps 40-60 percentage points within the first month, conversion follows two to four weeks later as the prompts get tuned, and cost-per-interaction drops as caching and model routing kick in. The CSAT delta is the one that surprises new operators. The conventional wisdom that customers hate AI is mostly wrong when the AI works. Customers hate broken IVRs and 9-hour callbacks.
Recall reactivation, missed-appointment rebook, treatment plan follow-up. The three AI workflows that pay for themselves in any GP dental practice. It is filed under Vertical Playbooks because that is where operators looking for this problem actually start, and it is written from production work rather than from a content calendar.