AI receptionist for carriers and brokerages in Charlotte.

Charlotte dispatchers lose the same three calls every week, and they lose them at the hours nobody is at the desk. This is the logistics agent built for the Charlotte-Concord-Gastonia metro: it answers, qualifies, and books across Charlotte metro without anyone in Charlotte picking up.

What carriers and brokerages in Charlotte lose to the phone

• A dispatcher covering forty trucks spends the day answering the same three questions from drivers, and not one of the three needed a human to answer it.
• Detention starts when the driver arrives at the gate, not when somebody gets around to writing it down. Every hour logged late is an hour nobody can bill for.
• Loads do not stop moving at six. Overnight coverage is one person's cell phone, and whether a broker reaches you depends on whether that person was already asleep.

How the agent covers Charlotte metro

Check-calls, detention starts and load status handled so dispatch only touches the exceptions. The agent answers every call from across the Charlotte-Concord-Gastonia metro in under two rings, applies your logistics pricing rules, and books against your live calendar. Charlotte dispatchers run the same escalation policy at 2am that they run at 2pm, which is the part a carrier or brokerage cannot staff for.

Built around one outcome: build my dispatch agent

Every Charlotte build starts from the same question — what does this carrier or brokerage lose in a week, and which of those losses is recoverable. The three above are the ones that show up in NC again and again. The agent is scoped against them rather than against a feature list.

Does it work with our TMS?

McLeod, TMW, Trucker Tools and Truckstop are named on our logistics page and Samsara is in our integration catalog for fleet data, so check-call logging, status updates and detention timestamps write into those. A different TMS gets confirmed on the scoping call rather than listed as if it already existed.

Can drivers call it in Spanish?

Yes. It detects the language on the open and continues in it, and the check-call is written into your system in one consistent format regardless of which language the call happened in, so dispatch reads one thing.

Will it quote rates?

No, and that is deliberate. Rate is a judgment call that belongs to your broker, so the agent captures the lane, the equipment, the dates and the commodity and routes it to whoever prices it — with the details already filled in, so the callback takes a minute instead of ten.