Miami practices lose the same three calls every week, and they lose them at the hours nobody is at the desk. This is the healthcare agent built for the Miami-Fort Lauderdale-Pompano Beach metro: it answers, qualifies, and books across Miami-Dade without anyone in Miami picking up.
Patient intake handled in two rings, insurance verified, visit scheduled — 24/7. The agent answers every call from across the Miami-Fort Lauderdale-Pompano Beach metro in under two rings, applies your healthcare pricing rules, and books against your live calendar. Miami practices run the same escalation policy at 2am that they run at 2pm, which is the part a practice cannot staff for.
Every Miami build starts from the same question — what does this practice lose in a week, and which of those losses is recoverable. The three above are the ones that show up in FL again and again. The agent is scoped against them rather than against a feature list.
Yes. We sign a BAA per healthcare customer before any PHI flows. We are not a Covered Entity, we are a Business Associate to your practice.
The agent is trained on minimum-necessary disclosure rules and never reads back PHI to unverified callers. Audit logs are retained per your retention policy.
athenahealth, eClinicalWorks, DrChrono, Epic open APIs (FHIR), NextGen. Custom EHRs covered case-by-case.