AI receptionist for e-commerce brands in Miami.

Miami brands lose the same three calls every week, and they lose them at the hours nobody is at the desk. This is the e-commerce agent built for the Miami-Fort Lauderdale-Pompano Beach metro: it answers, qualifies, and books across Miami-Dade without anyone in Miami picking up.

What e-commerce brands in Miami lose to the phone

• WISMO is the most expensive ticket type per resolved minute. The agent looks up tracking, tells the customer, closes the ticket — no human time spent.
• Refund/exchange friction shows up in lifetime value. The agent runs your return policy, issues the label, updates Shopify — done in 90 seconds.
• Pre-purchase questions from chat at 2am are real revenue. The agent answers them with product knowledge from your catalog.

How the agent covers Miami-Dade

Order, refund, and where-is-my-order tickets resolved in under 30 seconds. The agent answers every call from across the Miami-Fort Lauderdale-Pompano Beach metro in under two rings, applies your e-commerce pricing rules, and books against your live calendar. Miami brands run the same escalation policy at 2am that they run at 2pm, which is the part a e-commerce brand cannot staff for.

Built around one outcome: build my CX agent

Every Miami build starts from the same question — what does this e-commerce brand lose in a week, and which of those losses is recoverable. The three above are the ones that show up in FL again and again. The agent is scoped against them rather than against a feature list.

Does it integrate with Shopify / WooCommerce / BigCommerce?

Yes. Order lookup, refund initiation, and exchange creation work natively on all three.

Will it handle returns end-to-end?

Yes — generates the label via ShipStation/Shippo, sends to the customer, updates the order status, refunds on receipt.

What about Klaviyo / Gorgias / Zendesk integration?

Klaviyo for triggered flows, Gorgias and Zendesk for ticket creation/updates. All native.