Day-by-day walkthrough of what happens between signing the statement of work and your agent taking its first real customer call. Part of the Getting started section of the TrainYourAgent documentation, written to be executed against rather than skimmed.
Most vendors in this space disappear for two weeks after you sign, then surface with a half-built bot and a list of questions. We do the opposite. The first seven days are the most active period of the engagement, and you should feel that energy. Here is what each day looks like.
Within twenty-four hours of signing, you get a calendar invite for a sixty-minute kickoff. On that call we walk through the exact flows the agent will handle, the integrations it will touch, the voice and tone we want it to have, and the escalation rules for when a human needs to take over. You also hand off whatever assets exist — current scripts, your top fifty inbound questions, your CRM credentials, sample call recordings if…
We build the first prompt set against the spec, wire the integrations we agreed on, and stand up the agent in a sandbox phone number or chat URL that only you can access. You will get a Slack channel or email thread that is the single place to discuss the build. Every change we ship is announced there with a timestamp and a short note on what changed.
By end of day three, you call the sandbox number yourself, try every flow you can think of, and try a few you would never ask a human to handle. We are listening live. Within the hour we triage what you found, fix the obvious misses, and send you back a list of items we cannot fix without more information from you.
This article is part of the Getting started section. Day-by-day walkthrough of what happens between signing the statement of work and your agent taking its first real customer call.