We pulled call logs from 100 service businesses. The median missed-call rate was 34%. Here is what each missed call is actually worth by vertical.
We pulled call logs from 100 service businesses across six verticals. The median missed-call rate was 34 percent. The 90th percentile was 61 percent. The dollar value of each missed call, by vertical, will probably surprise you. The failure modes we have learned to engineer around Five failure modes show up in this category over and over.
The failure modes we have learned to engineer around Five failure modes show up in this category over and over. A prompt that worked in week one starts producing off-brand replies by week four because the model behind it silently versioned. Fix: pin the model version, run a weekly voice-drift eval against 50 canonical scenarios, alert on a 3-point deviation. The KB updated, the embeddings did not. The agent confidently quotes last quarter's pricing.
We pulled call logs from 100 service businesses. The median missed-call rate was 34%. Here is what each missed call is actually worth by vertical. It is filed under AI Voice because that is where operators looking for this problem actually start, and it is written from production work rather than from a content calendar.